This is an area where software companies often manage customer expectations poorly, usually because the upgrade policy is not clearly laid out. Anyone not ever had problems upgrading Adobe or Macromedia products, for example?
The developer of FlashSpring Pro, a nifty PowerPoint-to-Flash converter, provide a great example of how to do this right on their Upgrade Terms web page.
They make it clear what constitutes a major, minor or maintenance upgrade and what you're entitled to.
They even have a nice graphic showing how the different releases are indicated in their software version numbering:
Posted on: January 31, 2007 | 5 Comments