I've been talking with a client who wants some changes made to her home page. She has a lot of ideas and pointed me to several other competitor sites for examples of the sorts of things she wanted.
However, while her home page can likely be improved by some redesigning, the question nagging at me is "should it be redesigned?"
Her home page has an overall bounce rate of around 30-35%. The bounce rate from Google is about 12%, and the average time on page is around a minute (there's quite a lot of content) so clearly it is doing something right.
Sure, I could refresh the colors and move some content around. But is this a good use of my time and her money when the home page represents 20-25% of page views?
Yes, that's a lot for a single page. However, when the other pages on her site represent over 75% of pageviews, it makes sense to spend most of my time on their maintenance and improvement rather than on the home page.
Unfortunately, this is not the case. It's a small site, so almost all of those pages play an important in driving business.
However, I don't remember when some of these other pages haven't had their content updated. And, visually very little has been done from a design standpoint.
This is why I tried to explain that her home page is actually far less important than she thinks.
Jared Spool argues that it is the least important page on your site, and while I'm not sure that I could go that far, I feel that its importance is certainly overstated in the minds of most people.
I explained to her that she should think of her home page like the lobby of a hotel (an idea coined, I believe, also by Jared Spool).
When visitors arrive at your hotel, certainly they should find that the lobby represents the hotel favorably. It should be attractive, spacious, with elegant lighting, welcoming colors, and the odd feature here and there.
The lobby should make it easy for the visitor to orient themselves — to see where the front desk is and where the lifts are. It should make it easy for the guest to find out any important information at a glance — upcoming events or where the conference is being held.
However, hotels are ultimately judged by the quality of their rooms. The last hotel I stayed in was the W in Seattle. While it has a nice lobby, it's the rooms that really make a stay there memorable.
And so it is on the web. A web site will live or die on the quality of its 'rooms' — the content and design of its interior pages, be they news articles, product pages, or social networking tools.
The home page, like a hotel lobby, is something that visitors pass through to get to where they want to go. It is not a destination in and of itself.
Consequently, it should be treated as such and the time spent updating and enhancing it (or even designing it in the first place) should reflect its importance to the organization compared with the rest of the web site.
Clients and stakeholders love to focus on the home page, forcing designers to endlessly tweak this and move that (particularly the colors, for some reason). In fact, designers tend to overly focus on the home page too, often giving the page design for rest of the site short shrift.
I actually prefer to design web sites from the 'ground up,' starting with the interior template(s). Since most of a web site is going to use this template doesn't it make sense for it to be the main focus of your design efforts?
For a recent redesign project, I asked the designer to start with a key interior page template and not worry about the home page design. It was hard for them to do, but now we have an excellent design for our core product information pages.
The home page design has come fairly naturally and organically out of the design of these interior pages. It just made sense to:
As a result, the home page design went through far fewer revisions than I expected, which left us with more time to focus on the design of the rest of the site.
Posted on: February 3, 2009 | 41 Comments






41 Comments Posted
I totally agree with you. Interior pages should be the starting point for design. Even better, CONTENT should be the starting point. Once you have that figured out, homepage is just, as you say, an organic extension of it. It´s a shame that many designers start with homepage, and many clients only worry about it.
Good post, by the way.
1. Posted by Martin Bavio on February 03, 2009
can you send me more information that you brief in detail? i would aggree on you maybe,
2. Posted by fauzi on February 04, 2009
Well said. Early on in my design career I thought home pages more important than they really are, but ultimately their job is to get across quickly what the site is about and then direct people where they really want to be deeper into the site.
Awhile back I started designing interior pages first. The home page (if it will have a unique template) is almost always the last I'll work on.
3. Posted by Steven Bradley on February 04, 2009
I couldn't agree with you more.
It's amazing how many clients there are out there that have initially been way too concerned with how their homepage will look, rather than what they should put on it.
I've also found that the lobby analogy can work pretty well in setting them straight. I think you've got to be able to point them in the right direction in under 10 seconds to be truly effective.
4. Posted by Colin Hardie on February 04, 2009
I am also focusing on this thing. I love it.
5. Posted by web design on February 04, 2009
Years ago the Home page was much more important (on average) than it is now. But that was for one simple reason: it was the "landing page" for most sites.
Today that is changed -- more often than before, actual specialized landing pages, blogs, and even galleries are getting lots of hits. It's that "other 75%" you were talking about.
An easy way to look at it is that any page within your website that is the entry point to your site should be considered "important". Whether you are selling something directly (i.e. e-commerce) or ultimately asking the visitor to contact you, you need to draw them in with that entry page.
First page they look at = first impression = very important!
~Graham
6. Posted by Graham Strong on February 04, 2009
I think HP is still very important...
People often chenge site if they don't like the homepage, so it's important to keep them "hot" until they have informations we want to give.
7. Posted by 0UN0 on February 05, 2009
Nicely said. I really don't know it's like that. Great post.
kimberly ventura
8. Posted by graphic design los angeles on February 05, 2009
So .. everything is important
home page, interior page, links, contents
but I really think content would be slightly above others
and really nice insight though
thank you
9. Posted by mare on February 05, 2009
I'm working on implementing these ideas into my new site. I really like the way that OpenOffice.org funnels their visitors right off the home page. It's visual, and easy to find what I need (usually the download :)
10. Posted by Portland Web Design on February 07, 2009
Just wanted to say I enjoy your website and have added you to my daily reading list.
11. Posted by Bobby on February 08, 2009
Thank you for your reflection on homepage. Ralph
12. Posted by Ralph on February 09, 2009
Your home page must accomplish 3 things:
1. immediately convey exactly what you do or who you are (can someone accurately guess what you do by looking at your site for less than 5 seconds?)
2. supply a simple/useful navigation to dispatch the visitor to the content that helps them accomplish their task (e.g. finding out more about you, order your hand made wool sweater, etc.)
3. provide calls-to-action (where applicable)
I also tell my clients that having a smiling, pretty face on the home page is incredibly helpful in communicating the "realness" of the site.
I completely agree that the home page is often overemphasized with relation to the content, but it's still unquestionably the most important page, as it is often the one chance you get to gain a customer.
In fact, I don't like the lobby metaphor, because once you're in a lobby, you've probably already booked a room at that hotel. A homepage design is more like your opening line when you meet someone. If it sucks, you're going to have a hard time gaining this someone's interest. If it makes a great impact, you might make a friend for life!
You never get a second chance to make a first impression.
Viva la home page design (just not at the expense of poor interior/content pages)!
13. Posted by Louis on February 11, 2009
It's all important, but I understand this point of view. Unfortunately, designing from the content out- while logical and smart- almost always never happens. Clients wait on content until designs are approved, and that's a shame, because in the end the content is what matters most.
14. Posted by Patrick on February 11, 2009
Well written. I like the comparsion of the homepage with the hotel lobby!
15. Posted by CMDG on February 13, 2009
I think often times clients get a little impatient and want to keep changing things.
16. Posted by Local Web Design on February 13, 2009
Excellent article. very practical and easy 2 understand. well the look of the home page should be so vibrant that the visitor should feel like coming back to that page.
17. Posted by Joy Lynford on February 13, 2009
I agree with one of the other comments I read. I prefer to start with the inner pages of a site as this, for me at least, is where the ideas come from, new ideas for functionality, layout, consistent themes throughout the site and so on... Once this is under way, the homepage is easier to design and better as a result of it due to a more thorough understanding of the continuing pages.
Great article too.
18. Posted by Evan the Web Designer on February 16, 2009
Content is still King... but design is pretty important too.
19. Posted by utah slc webdevelopment on February 16, 2009
I agree. On my web design blog, most of the traffic comes in through my articles and not the homepage. That is why I am focusing on directing traffic from those pages to my main page and to other articles within the blog. Great article.
20. Posted by [Re]encoded on February 19, 2009
I completely agree. If you have as lower bounce rate as that, i would recommend not to change. I would concentrate on improving the other pages, or adding more pages on more defined services/subjects. There is absolutely no point in changing something that is working, until you have perfected everything else. Yes it is good to change content, but add to the site rather than swap around and change definately.
21. Posted by Claire web on February 20, 2009
Very nice read. Thank you for the information. Will apply this information and wait to see the results.
22. Posted by S-Axxis on February 20, 2009
Not knowing everything about the web does become annoying.
When we help you out at Web design you can see a huge difference.
Focus on the whole site its all very important .
23. Posted by T on February 23, 2009
It depends on the customer and business you are designing for, and what they want to get out of a website. But i think the home page is a key starting point, creating a first impression. Also once the homepage is designed the inner pages flow and follow suit, you don't have to stick exactly to the rigid design structure, but its good basis.
24. Posted by Victoria Blount on February 25, 2009
That's an interesting point of view.
I quite like the way of explaining it as a hotel.
However, I still believe that the homepage is the most important page of the site as this is what grabs the user and asks them to explore the rest. All too often I look at a site and find the homepage a bit boring and I then get the impression that the rest of the site will follow in that style.
25. Posted by Mathew Liles on February 26, 2009
I like your hotel analogy, however I don't think it's spot on. See, when I go into a hotel lobby I usually intend to stay there before I walk in the door. Even if the lobby is cheap and grubby, I usually stay anyway because I don't want to go back out, get in my car, and try to find another hotel. However, if I went into a hotel lobby and found in unpleasing and all I had to do was snap my fingers to be in a different place, I would sure take on that ability. Web users have that ability in their back button. So, while I agree that the inner pages are extremely important, a first impression is just as important when the visitor has the power of the back button at their disposal.
26. Posted by LeapGo on March 02, 2009
I am in the process of a re-design for the secondary pages or Creare Design. I plan to essentially make each product page i.e. web design look like an individual homepage, rather than a template page.
What are your thoughts on this? i mean to you think that the bounce rate will be effected in a negative way?
27. Posted by Nick Rinylo on March 04, 2009
Sorry, but I have to disagree with you. The first page is after all the first thing somebody will see when they visit your site and they base their decision of whether they are going to immediately close out of your site or keep browsing by what they see on that first page... First impressions are everything! This is just my opinion though.
28. Posted by Trendy Pixels on March 05, 2009
Great information! But I tend to agree with Trendy Pixels to a degree, first impressions last which is why you should use a decent template or design however I dont think the homepage should be overloaded with info, give the user an idea of what your site is about which will encourage them to explore your site.
29. Posted by Pasey Whitaker on March 09, 2009
I guess i can see both sides. You want your home page to be an indication of what the site has to offer, so it has to be good. On the other hand, if the rest of the site doesnt have the information you want, then you wont stay on it.
A site has to be good across the board.
30. Posted by Marketingmat on March 12, 2009
Very nice read. I will deffinetly aplly.
31. Posted by Webdesign Duisburg on March 16, 2009
Full Acknowledge. Nice article.
32. Posted by Webdesign Saarland on March 17, 2009
Ver interesting read. I liked the comparison, several well made points :o)
33. Posted by Peter Hinton on March 21, 2009
I completely agree with the fact that your homepage is not the most important aspect of your website. It doesn't have the meat of your message. I always like to direct prospective clients to my samples page because I believe that says more about my company than my homepage. Focusing on interior pages to express the message of your business is extremely important and shouldn't be overlooked.
34. Posted by Michelle Salater on March 24, 2009
The home page should actually represent the entirety of your site.. pretty much sum it all up into one page.. but never should you over-do it.
35. Posted by Atlanta Web Design on March 30, 2009
Thanks for this insightfull post.
I too have a customer that is always wanting to redesign the home page thinking that, what they want to accomplish is more refinement on the home page. They don't understand that a lot of there most targeted traffic doesn't even come through the home page but straight into the product they are interested in. Designing from the content / product out as you pointed out is the best way, convinceing the customer to listen to the experiance and skills of the person they hired is the hard part. Thanks for the great post.
36. Posted by Erik Ehresman on March 31, 2009
I got lot of information from this websites it is a good informative site, thanks a lot for proviing such information.
Web Design London
37. Posted by sumudrar on April 02, 2009
I've seen people talk about this on a couple of blogs recently, and I reckon it's a great idea.
I'm only 15 and have only been working in the web business for about 2-3 years now, so I'm fairly new, and when I heard about this on another blog ( can't remember which one now ), I tried designing for the deeper pages first like it was talking about.
I found that the rest of the website came naturally after that, I mean it's not that amazing because I'm more a Developer than a Designer, but it definitely is one of my best sites so far.
Think I've found a new blog to follow,
Thanks for the great article.
38. Posted by Jack Dean Watson-Hamblin on April 04, 2009
Its definitely a different approach and one I hadn't really thought about before. I suppose doing things this way could work quite well and will at least make you think out the box. Nice article, thanks.
39. Posted by Howie on April 07, 2009
You raise an interesting point here and it's important to not focus too much on one area and overlook another.
Thanks for the great article.
40. Posted by Kaidyn on April 08, 2009
Very good point, another thing is that the most important part of most sites from a clients perspective is the shopping cart or call to action page, eg contact page, signup, etc.
This page is what makes an effective online business.
41. Posted by Mike the Website Designer on April 10, 2009