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The role of a product manager is crucial to the success of any product. They are responsible for managing the entire product life cycle, from conceptualization to launch and beyond. A product manager must possess a unique blend of skills and qualities to be effective in their role.

As a product manager, one of the most important tasks is to prioritize work. This involves identifying the most important tasks and ensuring that they are completed in a timely and efficient manner. There are several primary methods that product managers use to prioritize work, including the use of prioritization frameworks, user feedback, and data analysis.

The HEART framework was developed by Google and is a set of metrics that help organizations assess the quality of their user experience. The acronym HEART stands for Happiness, Engagement, Adoption, Retention, and Task success. Each of these five metrics represents a key aspect of user experience that can be measured and improved upon.