Like many people, I receive multiple LinkedIn direct messages a week, each with its own email notification, like the one below. I find it such a frustrating experience, especially in 2020.Read More
Grab is a mobile app, like Uber or Lyft, which you use to book a car or taxi to drive you somewhere. I use the Grab Android app everyday to take my kids to and from school. Overall, it has a good user experience, especially after a recent redesign. However, there are still a number of usability ‘niggles’ which I suggest how to solve below. Read More
If you run an ecommerce website or app, it’s likely that 30-50% of your transactions involved your site search. That’s why it’s critical that your mobile site search is well optimized, both in terms of functionality and user experience. Read More
The United States Federal Reserve banking system is broken up into 12 districts or regions, each of which is overseen by a regional bank. Don’t ask me how but I was recently looking at the websites for these banks.
As I did so, I started thinking about navigation design. I am always interested in the similarities and differences in the way that different people organize information that covers the same subject matter.
Whether it is the grouping of information on a home page or the ordering of links in a main navigation bar, it is fascinating to see what conventions are followed and (for better or worse) where these trends are ignored.Read More
This 404 error page best practice from online store Ballard Designs, seems so obvious I’m surprised I’ve never seen it mentioned before. In addition to providing your visitor with the usual links to home, search, customer service, etc, why not provide them with actual product recommendations?