There’s a good article at CIO about knowledge management best practices using some real world examples of companies that have been successful at it.
I particularly liked the tips for making knowledge management work for other organizations:
→ Start with the enthusiasts
→ Convince the influencers
→ Make it a no-brainer
→ Hire a knowledge coordinator
→ Tell stories
→ Recognize contributors
→ Create in-person knowledge forums
Incidentally, I quite liked the “Reader ROI” sidebar that accompanies the article, which gives you a quick bulleted overview of what’s in the article and why it might be useful. A nice touch.